HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed within 1 to 3 business days, and most parcels arrive within 7 to 12 business days depending on where you are in Australia. You will receive a tracking number by email as soon as your order ships.
HOW MUCH IS SHIPPING?
Shipping is completely free on every order, Australia-wide, with no minimum spend. The price you see at checkout is the price you pay.
HOW CAN I TRACK MY ORDER?
Once your order ships, we email you a tracking number. Just enter it on our Track Your Order page or with the carrier to see exactly where your parcel is.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
If you spot an error, email us straight away with your name and order number and we will try to update it before your parcel is dispatched. Once an order has shipped we are unable to change the address.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Depending on the size of your order, some items may be sent separately and could arrive a day or two apart. Rest assured everything you ordered is on its way.
WHAT IS YOUR RETURNS POLICY?
We offer a 30-day return policy. If something is not right, contact us within 30 days of receiving your order and we will guide you through the process. Full details are on our Refund Policy page.
WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?
We are sorry if that happens. Please email us with your name, order number and a photo of the issue, and we will make it right with a replacement or refund.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, plus popular options like Apple Pay and Shop Pay. Every payment is processed securely with encrypted checkout.
HOW DO I GET IN TOUCH?
The quickest way to reach us is by email at support@spotit. We answer messages in the order they arrive and usually reply within 24 hours.
